Vendor Service Manager

Job title:

Vendor Service Manager

Company

Barclays

Job description

Be a part of a place where challenges are measured in billions, qubits and nanoseconds. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech. Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers.
We are shaping the future of financial technology.
Why not join us and make it happen here?Where will you be located?Join us as a Vendor Service Manager at Barclays, where you’ll play a pivotal role in shaping the future of our Barclays Execution Services division. You`ll be responsible of overseeing operations, upholding procedures, implementing risk management strategies, and ensuring adherence to relevant regulatory requirements.You may be assessed on key critical skills relevant for success in role, such as procurement and stakeholder management experience, ability to manage priorities across a range of projects/campaigns and exceptional written and verbal communication. Additional relevant skills in understanding change principles and ability to influence and present with credibility at senior management level are highly valued. This role will be based in Northampton.Purpose of the roleTo manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.ÂAccountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank’s operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank’s objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues’ delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. ‘Complex’ information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.Share jobReasonable AdjustmentBarclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please reviewOur purposeWe’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.To find out more about Barclays’ strategy please clickEqual opportunitiesBarclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Right to work statementBarclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.Who succeeds in
Tech at Barclays?For a career with us, you need to be prepared to take big steps forward, curious to face the challenges ahead, and driven to focus on the outcomes. We need people with the Barclays mindset to make it happen here.What you’ll get in returnCompetitive holiday allowanceLife assurancePrivate medical carePension contributionStop AnimationsOur technologySupporting our 48 million customers and clients worldwide takes a lot of forward thinking. It means harnessing technology to support the economy. It means making a difference to people’s lives. And it requires the maintenance and development of a global, technological infrastructure. At Barclays, technology helps us keep transactions moving, manages data, and protects our customers. Join a world where your work creates unique moments of impact. Make it happen here.This is Barclays NorthamptonNorthampton is one of our most important UK centres. We’re home to all card and payment services across the Barclays business; we’re also home to Barclaycard. This is a vast operation, with a huge influence and impact on the financial services industry and on the lives of millions of British people.Focus on wellbeingUnique initiatives to enhance your wellbeing like our colleague allotment, helping to build community through getting closer to nature.Big opportunitiesYou can experience a wealth of diverse and surprising career paths right here in Northampton, across Barclays UK or even globally.The workplace of the futureOur building is environmentally friendly and people-friendly too, with excellent facilities designed to make work a pleasure.Discover NorthamptonNorthampton is the perfect blend of town and country, a growing and thriving centre for business, and a wonderful place to live and work.Your browser does not support the video tag.This is Barclays NorthamptonNorthampton is one of our most important UK centres. We’re home to all card and payment services across the Barclays business; we’re also home to Barclaycard. This is a vast operation, with a huge influence and impact on the financial services industry and on the lives of millions of British people.Focus on wellbeingUnique initiatives to enhance your wellbeing like our colleague allotment, helping to build community through getting closer to nature.Big opportunitiesYou can experience a wealth of diverse and surprising career paths right here in Northampton, across Barclays UK or even globally.The workplace of the futureOur building is environmentally friendly and people-friendly too, with excellent facilities designed to make work a pleasure.Discover NorthamptonNorthampton is the perfect blend of town and country, a growing and thriving centre for business, and a wonderful place to live and work.Your browser does not support the video tag.Working flexiblyWe’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.Barclays is built on an international scale.Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience. And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.Multicultural ERGs at BarclaysMaking an Impact in Tech.Barclays Mentoring ApplicationWhat makes a tech career at Barclays?Hear from our employees on why they joined and how they’re having real-life impact. Tech at phenomenal scale. It’s happening here.Related contentRelated JobsNorthampton (United Kingdom)08 AugNorthampton (United Kingdom)14 AugKnutsford (United Kingdom), Northampton (United Kingdom), Glasgow (United Kingdom)

Expected salary

Location

Northampton

Job date

Wed, 25 Sep 2024 04:06:30 GMT

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