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Premier Disability is hiring a Vice President to lead our call center teams. Reporting to the General Manager, the Vice President is responsible for driving operational efficiency and conversion rates, customer service excellence, and people management within two departments of the call center.
In collaboration with multi-location customer service and client case management teams, this role is responsible for achieving/exceeding key performance call center, client acquisition, and client retention metrics. The ideal candidate will be passionate about the customer experience and leverage their analytical skills to drive process improvements through innovation and people management. A candidate must possess exceptional leadership skills, demonstrating an ability to move and influence a large team towards a common goal and objective. They also will have proven success in lead conversion, clien retention, overcoming objections, negotiation and closing customers. The successful candidate will be comfortable developing and implementing strategies to improve all aspects of the disability benefits experience for employees and Premier SSDI clients.
This is a Minnesota-based in-office position.
Responsibilities:
Operational Strategy
People Leadership
Customer Excellence
Requirements:
About IB:
Internet Brands is a highly matrixed organization. Leaders share ideas and innovate across numerous brands and departments. Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company’s award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands’ powerful, proprietary operating platform provides the flexibility and scalability to fuel the company’s continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.
Internet Brands and its wholly-owned affiliates are an equal-opportunity employer
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