National Museums Scotland
Job title:
Visitor Experience Administrator
Company
National Museums Scotland
Job description
Visitor Experience Administrator | Full time | 35 hoursSalary: | £28,332 – £30,419
Hourly Rate: £15.50 – £16.64 per hour
Hours: 35 hours per week | 5 days (Monday – Friday)
Location: National Museum of Scotland, Chamber Street, EdinburghNational Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.We are looking for an enthusiastic, organised, visitor focussed, friendly, honest and service-driven individual to join our Visitor Experience team.Benefits of joining us as our Administrator will include:
- Annually alongside your salary of £28,332 – £30,419, National Museums Scotland contributes £8,207 – £8,812 towards you being a member of the
- A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus 8 paid days public holidays
- Cycle to Work scheme
- Free access to national (and international) museums and exhibitions
- Exclusive discounts on both local and national High Street and online retailers
- A range of wellbeing benefits including Employee Assistance Programme 24/7
- Flexible working options such as paid special leave, career breaks and unpaid leave
- Access to all the above and more from day one of employment.
About the Visitor Experience Administrator role:The role of the departmental Administrator is integral in supporting the Visitor Experience department in our collaborative work with all colleagues across the organisation and engaging with our visitors daily. This is not a standard administration job; you will regularly be out and about within the organisation working with our diverse teams and carrying out a variety of tasks. Someone with a flexible and organised approach, a confident, positive and engaging personality who enjoys variety and delivers high standards with attention to detail will be an ideal fit for this role.As an Administrator at National Museums Scotland you will:
- Be the main point of contact for the department and process internal and external enquiries and requests, ensuring excellent communication and responsiveness in support of the overall visitor experience
- Support the Head of Department in such duties as running his/her diary, providing a point of contact, dealing with correspondence and other typing as necessary and organising paperwork, to ensure his/her effectiveness.
- Support as required with the use of the dedicated CRM and ticketing system
Skills and experience we’re looking for in our Administrator:
- Effective ICT skills in Microsoft Office including, Word, Excel, Outlook and databases.
- Skills in administering complex sets of information
- Experience of using a CRM/electronic ticketing system
- Experience of managing and processing data and financial information
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.Please note we may start screening and interviewing candidates from the start of the campaign. A successful candidate could progress to offer before the advertised closing date.
Expected salary
£15.5 – 16.64 per hour
Location
Edinburgh
Job date
Sun, 07 Jul 2024 06:35:11 GMT
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