Workplace Ambassador Lead

Job title:

Workplace Ambassador Lead

Company

Jones Lang LaSalle

Job description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Workplace Ambassador LeadCorporate Account – EMEA – UK Milton KeynesWhat this job involves:The Workplace Ambassador Lead is responsible for delivering a memorable colleague experience every day through face-to-face engagement, proactive communication and exceptional customer service.The Workplace Ambassadors are an essential part of the OurWorkplace team and are point of contact for OurWorkplace services and related matters. The role of the workplace ambassador is to build trusted, valued relationships with every interaction. This role showcases the great work carried out across all Workplace service lines whilst gathering and addressing feedback from clients whether negative or positive.The Workplace Ambassador Lead owns service delivery and operations in their areas of responsibility, proactively anticipating the needs of clients and visitors. ensuring a seamless consistent level of service is provided at every user touchpoint.What your day-to-day will look like:Customer Service & Communications

• Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
• Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent
• Maintain open communication with all visitors and colleagues on the floor including regular updates and follow ups
• Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.
• Adaptable, open to change and passionate about innovation – a growth mindset.
• Visibly engaged and well known in the workplace; always looking for opportunities to develop relationships and elevate the colleague experience.
• Foster positive experiences that drive colleague engagement and improve the workplace service and experience
• Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate
• Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself
• Receive and respond to all requests (verbal, email) or issues within one day of receipt.
• Prioritise and communicate any urgent requests across the workplace team ensuring a quick and efficient reaction and resolution
• Willingness and ability to complete tasks, including flexibly managing requests and prioritising the most important ones
• Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service.
• Aim to bring the voice of our customers and clients into the workplace
• Enhance the sense of community between our colleagues by living our values and driving our culture.
• Always consider our service view from customers eyes
• Adhoc duties as required.

Workplace Management

• Manage any and all inquiries and issues tactfully and confidently
• Conduct daily site walk checklist(s) identifying and recording defects, following up until completion.
• Ownership of H&S in your areas of responsibility, reporting, escalating and making safe any dangerous conditions immediately
• Checking and audit of all workspaces, meeting rooms and collaboration spaces, and ensure they are in ‘ready-to-use’ condition whenever unoccupied throughout the workday
• Confirm office equipment is in good working condition. Otherwise, report and rectify immediately
• Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
• Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations
• Consolidate all workplace related issues and identify areas for quick improvement
• Optimise operational touchpoints by shaping environments to be more productive to benefit all colleagues and visitors
• Support with tours of the floors explaining the facilities available
• Assist individuals in finding a workspace when required and use of desk/locker booking technology
• Aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and inspect non-bookable and bookable rooms throughout the day.

Administrative Duties

• Auditing and tracking of ongoing issues and concerns
• Proactive and reactive assignment to workplace requests and concerns
• Internal meeting room booking and assistance
• Report creation of reoccurring issues or concerns for resolution
• Administer workplace policies (clean desk, appropriate use of space, etc.)
• Additional duties as assigned by Experience Services Lead.

Hours of Operation

• Role is required for 40 hours per week
• Main business hours are 8am-6pm Monday through Friday
• Standard shifts will range between 7am-7pm
• Business coverage requirements may change
• Overtime or extra shifts are dependent upon business levels

Required Skills and Experience:

• 2 – 4 years prior experience in hospitality, tourism, events operations property management, or related profession
• Experience in a corporate environment is preferred, but not essential.
• Confident, friendly & engaging
• Reliable and discrete
• Flexible and adaptable in their approach
• Proactive and approachable
• Infectious personality and positive mindset
• Engaging and professional appearance
• Customer focused mentality with a passion for hospitality
• Excellent verbal and written communication skills, ability to communicate professionally at all levels
• Strong interpersonal skills and highly collaborative
• Meticulous with strong organizational and time management skills
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook) Customer focused mentality with a passion for hospitality

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.Location:On-site –Buckinghamshire, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Expected salary

Location

Buckinghamshire

Job date

Thu, 01 Aug 2024 02:52:22 GMT

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