Jones Lang LaSalle
Job title:
Workplace Experience Host
Company
Jones Lang LaSalle
Job description
JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Workplace Experience HostAbout The Role:A highly self-motivated and passionate customer service team player with a great attention to detail.The key focus for this role will be to create a single and visual point of contact for Client visitors and employees and to act as the primary interface between the internal operations of Client and its clients. Providing services to the highest possible standards as well as representing the Client and JLL values in appearance, presentation and manners.You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.Key Responsibilities
- Responsible for and manage the Customer Experience services within reception and workplace and how it impacts all Client employees and visitors
- Answering and directing incoming switchboard calls with a friendly and professional manner
- Monitoring of Facilities Helpdesk phoneline
- Assist the Facilities Coordinators with Events Management to deliver events
- Meeting room management and set ups using online booking system
- Deputise Facilities Coordinator when needed covering Facilities Admin and CAFM System
- Liaising with the team and other key stakeholders.
- Own your operational space to ensure a fantastic Service Journey for customers within your location
- Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally
- Be aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or Client risk.
- Assist with all compliance administration for JLL and Client H&S processes and procedures, including internal and external audits.
- Actively participate and contribute to all team and management meetings.
- To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
- To ensure that you deliver what you promise to the customer, client and team.
- To ensure that all agreed service objectives are met in line with client expectations.
- To be aware of changing needs of customers and adjust the service accordingly in line with global standards
- To ensure that all agreed service objectives are met in line with client expectations.
- To provide an excellent standard of client service
- Any other duties required as part of the role as and when requested
Person Specification:
- You are passionate about people, providing them with great experiences. A natural “people person” with exceptional Customer Service skills
- Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers
- High attention to detail
- Flexible and proactive
- Ability to react quickly and decisively when faced with a problem or issue
- Previous experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment
- Able to work off their own initiative and with minimal direction
- Strong team player with a commitment to support their colleagues
- Exceptionally organised and skilled in multi-tasking
- Computer Literate – good understanding and working knowledge of office software.
- Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
- Excellent time management and organisational skills
#LI-JB2Location:On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .
Expected salary
Location
London
Job date
Fri, 07 Jun 2024 22:04:34 GMT
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