Young Families – Customer Support Coordinator

Job title:

Young Families – Customer Support Coordinator

Company

Places for People

Job description

Reporting Group:Living Plusimage placeholderAt Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we’re looking for! Of course, experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.More about your roleWe are looking for a Customer Support Worker to join our friendly team in Manchester, to work across our Young Person’s Service at Salford Foyer (M6 Manchester). You will be working directly with young mums and babies experiencing homelessnessWorking within the scheme you will support with the continued, safe provision of accommodation for the customers living in our schemes.You will play a key role in signing up new customers to the service and supporting them through their housing journey. The role will involve working with the team, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will be working closely with our customers to develop a person-centred support plan, and deliver housing management services.Shifts ae on a rota basis of:

• 2 x 1-9
• 2 x 10-6
• 1 x 9-5

At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced DBS check is mandatory for this position.For more information, please download our job profile available on our website.More about youHere at Places for People we are looking for someone who is as dedicated to our customers as we are, this is an emotive working environment, and we need our staff to be positive, supportive and resilient.You will have experience of housing management, working with vulnerable client groups, working in potentially challenging situations and working with partner agencies.You must also have strong IT and communication skills.The benefitsWe are a large diverse and ambitious business, which will give you all the challenge you could wish for.We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly

• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year

• A bonus scheme for all colleagues at 2%

• Training and development

• Extra perks including huge discounts and offers from shops, cinemas and much more.

What’s next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment teamIf you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.If you are a recruitment agency please note we operate a PSL and do not take cold callsArmed Forces – We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.Disability Confident – We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Expected salary

£24989 per year

Location

Salford

Job date

Wed, 30 Oct 2024 02:59:41 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.