IT Support Engineer

Job title:

IT Support Engineer

Company

Gett

Job description

Description:Salary:30-35kHybrid-3 days(min) onsite in HolbornAbout Us:We are Gett. We solve the most complex, real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future.We set the bar high for ourselves and take pride in delivering frictionless products for all our customers.We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner.We are very local. We integrate with the existing fabric of the places where we operate: we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most.We serve people who move constantly and we’re one of the best for the most demanding customers: business travellers. That’s where we started, building the best platform for the challenging needs of businesses. And then for anyone’s everyday needs: for drivers who make it their living – every day, and beyond.About the Role:We are seeking a skilled IT Support Engineer to join our dedicated IT team in London. The successful candidate will possess experience in both Windows and Mac environments, with a strong emphasis on Windows, to effectively troubleshoot a wide range of technical issues. As the first point of contact for all employees, the IT Support Engineer will manage the internal support ticketing system and resolve issues affecting individual users and the broader company. Collaboration with third-party vendors, such as Google and Amazon, will be required to ensure timely resolution of complex problems. This role offers autonomy, exposure to new systems, and excellent opportunities for professional development.Key Accountabilities and Responsibilities:

• Provide day-to-day operational IT support for the UK/CY business which operates 24/7 365
• Provide Help Desk support at Tier 1-2 levels.
• Demonstrate proficiency in Google Apps, Active Directory/Azure, and Okta or a similar identity management solution.
• Participate in the onboarding process, facilitating a smooth and supportive transition for new employees.
• Manage and maintain local office infrastructure, encompassing computer hardware, networking, AV equipment, and software, ensuring timely troubleshooting and support.
• Consistently achieve and surpass all local and global metrics, KPIs, and project deliverables within established timelines.
• When necessary, provide IT support for our driver office located in Islington London.
• Be available to provide support to employees outside of normal business hours, as needed.
• Serve as the primary point of contact and subject matter expert for all IT-related matters.

Required Knowledge and Experience:

• A minimum of 2 years of experience in an IT Support Engineer or Helpdesk Engineer role, or a similar position.
• Exceptional organizational skills and proven ability to manage both technical and non-technical projects.
• Strong communication and interpersonal skills, both written and verbal, with the ability to effectively convey technical information to stakeholders at all levels of the organization.
• Sound business judgment and a pragmatic approach to problem-solving and task completion.

Interview Process: * Application Review – We aim to get back to you by 4 working days, but depending on the volume of the applications this may take longer – please bear with us! 🙏

• Talent Screen (30min video call) – This will be with Joe Phillips our People and Talent Partner🧡 he will talk about Gett and the role in more detail and be asking questions around your experience and your motivations for joining Gett – so make sure you research us!
• Hiring Manager (1hr on site ) – This is your chance to meet your manager, Rikesh and Global Head of IT, Danny. This interview you will be asked more in depth, technical questions in relation to your IT Support experience
• Follow up (20 mins Video Call) – This is a chance for you for final questions and alignment with Rikesh and Danny

Here’s What You Gett:🌴25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days- PLUS one extra Friday off every month!🚕Taxi Credit (obviously!)💻Home Working Environment Allowance🧓Pension Scheme😷Private Medical Cover🏥Health related cash plan✨Life Insurance🫴Employee Assistance Programme🏋️Discounted Gym membershipCome As You Are:At Gett, we believe that you do your best work when you bring your whole self to work. And a diverse team is a strong team! Gett is therefore committed to creating an inclusive work environment and all employment is decided on the basis of qualifications, merit, fit and business need without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Please let us know if you have any accessibility requirements for your candidate journey with us. If a disability prevents you from applying online, please send your CV to: recruitment.uk@gett.comRequirements:תיאור משרה:Requirements in local language:

Expected salary

Location

London

Job date

Sat, 01 Feb 2025 03:52:04 GMT

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